Welcome
to the Castle Casino Frequently Asked Questions
section. Simply click on the question that
relates to your needs.
Castle Casino Games
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Security & Passwords
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Registering for Membership
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| Playing
for Free and Playing for Real
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Your
Castle Casino account & Castle Casino chips
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| Cash-Ins/Cash-Outs
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Castle Casino GAMES
Which
Castle Casino games can I play on Castle Casino?
The Castle Casino features the world's favorite
Castle Casino games: Blackjack, Roulette,
Craps, Baccarat, Keno, Pai Gow Poker, 3-reel
Slots, Video Poker Games, including Jacks
or Better, Deuces Wild Poker, Joker Poker,
Tens or Better Poker .
How
do I gt started playing games at Castle Casino?
There are two ways to play games at Castle Casino:
1) Instant Play – an online suite of
your favorite Castle Casino games without
any download.
2) Downloadable Castle Casino – a downloadable
Castle Casino, with stunning graphics and
exciting sounds for a richer Castle Casino
experience. The downloadable Castle Casino
is recommended.
Once you have completed the form and registered
your new account, Castle Casino supplies
you with a user ID. You should write down
your user ID and keep it in a safe place.
You create your own password on the registration
form for your account. The Gaming Factory
recommends that you change your password
regularly. You can change your password
on the Cashier screen in the Castle Casino
software
What
are the technical requirements for playing
at the Castle Casino?
These are the minimum requirements for the
Castle Casino and/or for installing and
running the Castle Casino software on your
computer:
Operating System Windows 95, Windows 98,
Windows NT, Windows 2000
(Please note: The Gaming Factory Castle Casinos
are not currently compatible with Apple
Macintosh computers) Browser type Microsoft
Internet Explorer version 4.0 and above;
Netscape 3.0 and above
Memory 64MB
e required 15 MB
Audio card preferable
How do I install
the Castle Casino games software on my computer?
1) Download the Castle Casino software directly
from Castle Casino
2) You will be prompted to save the file
“Castle Casino.exe”
3) Depending on your individual computer,
this may prompt your “Download Manager”
and to follow on screen instructions from
here,
4) All others - choose destination to save
file. (TGF recommends saving to you “Desktop”
for easy access.)
5) After file has been saved, locate and
double click the icon called “Castle Casino” on your desktop and follow
your on screen instructions.
If
at any time you need assistance the Member
Services Team is on hand to guide you through
the installation process, email at support@betonsportsonline.com
How long does it take to download
the software from the Internet?
The entire download is dependent on the
speed of your Internet connection.
For a 56K modem, the initial file download
will take 5 to 10 minutes.
After launching the Castle Casino software
and connecting to the Internet, you will
be offered the option to download additional
files and games of your choice.
Each individual game will take approximately
5 minutes to download.
The Castle Casino will take approximately
40 minutes to download entirely.
What
should I do if I have any problems with
the Castle Casino software?
First of all, check you are connected to
the Internet. The games software only functions
if you are online. Check the Help file for
the relevant game in the Castle Casino software.
Please
note: If you are using a computer on a network
protected by a security firewall, you might
find that the Castle Casino software is
unable to connect to Castle Casino.
How
does the Castle Casino work?
All the Castle Casino games are based on
software created by a highly reputable software
specialist. The Castle Casino games are
designed to extremely high standards and
are easy and exciting to play.
The functioning of the games is based entirely
upon chance, thus ensuring fair treatment
to all players using the Castle Casino.
At the heart of all the Castle Casino games
is a random number generator. This generator,
upon which the draw of numbers or cards
is baimited supply of distinct random numbers.
Where
do I find playing instructions for the Castle Casino games?
There are two ways to find game “HELP”
instruction at the Castle Casino.
1) Access the “HELP” section for
all game rules, strategies and payouts can
be found in.
2) A complete set of instructions and explanations
about the Castle Casino games is included
in the games software. You will need to
click on the “HELP” Button, located
within each game, for full details. Please
note: The “HELP” Button is directly
relevant to the game you are playing at
that time.
SECURITY
AND PASSWORDS
Are
my transactions secure on Castle Casino?
Castle Casino makes every effort to maintain
the security of your information and transactions
during transmission. We utilize 128-bit
SSL (Secure Socket Layer) technology. Transactions
are managed in partnership with respected
and established organizations such as PayPal.
Detailed verification procedures are undertaken
on a constant basis to protect Castle Casino
Members.
For
your own security, you should keep your
Castle Casino password secure and ensure
that no unauthorized persons are using your
computer.
Castle Casino takes privacy matters very seriously
and complies with all relevant data protection
legislation. Any information you give to
Castle Casino, or that The Gaming Factory
collects as a result of your use of the
Castle Casino, is only used in accordance
with the terms of the company's Privacy
Policy.
Do I have a password?
When you register a new account, and before
you play for the first time, your new User
ID will appear on the screen. You should
write down your user ID and keep it in a
safe place. You create your own password.
The Gaming Factory recommends that you change
your password regularly. You can change
your password on the CASHIER screen in the
Castle Casino software. You will use your
user ID and password to log-in to any of
The Gaming Factory’s sites.
Are the loginID
and password case-sensitive?
Yes, they are case-sensitive. VALUED MEMBER
is NOT the same as valued member.
What happens if I
forget my password?
If you have forgotten your password, please
contact Member Services. You will be assigned
a new password. When you next log in, you
will be able to change the password according
to your preference.
REGISTERING,
BECOMING A MEMBER AND PLAYING
Is
membership at Castle Casino free?
Yes, membership at Castle Casino is free.
Is
there a minimum age limit on membership
of Castle Casino?
Anyone who wishes to install the Castle Casino
software and play Castle Casino games on
Castle Casino must be at least 18 years
old. You will be asked to confirm that you
are over 18 years old.
How do I become a
member?
You become a Member when you have completed
the registration process for the “Downloadable”
or “Instant Play” Castle Casino.
Castle Casino Members can choose to “Play
for Real Money” or “Play for Fun.”
All Members should expect the finest customer
service from our Member Services Team.
Will the information
I provide remain confidential?
Castle Casino complies with data protection
legislation, which is designed to protect
consumers’ privacy. For more information
see our Privacy Policy.
PLAYING FOR FUN AND
PLAYING FOR REAL
Can I play the Castle Casino games without staking any money?
Yes, choose “Play for Fun” after
logging in to the Castle Casino.
How do I play with
real money at the Castle Casino (playing
for real)?
After registering for membership (“Downloadable”
or “Instant Play”) you will be
asked to “Play for Real” or “Play
for Fun.” Choose: “Play for Real”
you will need to purchase Castle Casino
chips from within the Castle Casino “CASHIER.”
Are there minimum
and maximum stakes on the Castle Casino
games?
Yes. The minimum stake on any game is $0.25
(available on the slot machines).
Blackjack
(two tables)
Minimum: $5 Maximum: $100
Roulette
Minimum: $5 Maximum: $500 (PER NUMBER)
-Minimum position inside $1
-Maximum position inside $100
Baccarat
Minimum: $5 Maximum: $100 |
Pai
Gow
Minimum: $5 Maximum: $100
Slots
Minimum: $0.25 Maximum: $5
Craps
Minimum: $5 Maximum: $500
Video Poker
Minimum: $0.25 Maximum: $5
Keno:
Minimum: $1 Maximum: $10
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YOUR Castle Casino
ACCOUNT, MAKING DEPOSITS & BUYING Castle Casino CHIPS
How
do I open a Castle Casino account?
You open a Castle Casino account when you
launch the Castle Casino software and register.
It is only when you opt to play for real
money that you need to supply of your PayPal
Personal Account details.
Where do I go to
manage my account?
Manage your account from the “CASHIER”
section in the Castle Casino.
Which credit cards
does Castle Casino accept?
All Credit Card transactions through your
ODF account. For more information, Click
here.
Which currencies
does Castle Casino accept?
The Castle Casino accepts most major currencies.
The Castle Casino operates in US Dollars.
Winning members will be responsible for
any currency conversion fees.
How do I buy Castle Casino chips?
After Logging in, go to the “CASHIER”
section of the Castle Casino. For step-by-step
instruction for depositing by PayPayl Personal
Account, please click HERE
What is the minimum
sum I can spend on Castle Casino chips?
Minimum deposit is $25 dollars.
Is there a limit
on how much I can spend?
Depending on your credit card/debit card
limit you can buy as many chips as you like,
but Castle Casino applies a transaction
limit of $1500 per card per week or $700
per day.
How do I use chips
to play the games?
You use chips to play all the Castle Casino
games on Castle Casino. Bets are placed
using chips equal to the required amount/wager.
You can check your account balance at the
bottom of the Castle Casino screen.
How do I know how
much I have spent?
Your account balance appears constantly
at the bottom of the screen when you are
playing at the Castle Casino. You can also
check your transaction history by clicking
the “View Transaction History”
button from the CASHIER screen.
Can I leave chips
in my account?
Yes, you may leave them in your account
for the next time you play.
CASH-INS/CASH-OUTS
How
do I cash-in my winnings?
You cash-in your winnings simply by contacting
the Members Services Department by email:
support@betonsportsonline.com
You will have the following options:
OPTION 1- Request a check to be sent to
you via regular mail, free of charge.
OPTION 2- Request a check to be delivered
by Federal Express. A charge of $30 will
be made for this service and deducted from
your winnings.
OPTION 3- You can make an electronic withdrawal
using you PayPal Personal Account from the
“CASHIER” section of the Castle Casino.
PLEASE NOTE:
* The minimum cash-in is $30.
* There is a cash-in limit of $2000 per
day.
* Payments will only be made in US dollars.
* To protect your security a number of verifications
are carried out when a cash-in request is
made. It is possible that you will receive
an email requesting additional identification
material, in which case you may have to
supply the following by fax: a copy of both
sides of credit card, a utility bill or
driver's license (carrying the address you
have registered with Castle Casino), acknowledgements
of charges made to the card over the past
6 months.
What is the minimum
sum I can cash-in?
The minimum cash-in is $30.
What happens if I change
my mind regarding a cash-in request?
You may reverse your cash-in request, providing
you do so within 24 hours of making the
initial request. Please note that you can
only cancel a cash-in for the amount you
originally requested.
Is there a limit on how
much I can cash-in?
You can cash-in up to $2000 per day.
Help:
support@betonsportsonline.com
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